Refund Policy — OruLabs

1. Overview

OruLabs ("we", "us", or "our") is operated by OruLabs Technologies. This Refund Policy governs all purchases made on orulabs.in and is governed by the Consumer Protection Act, 2019 (India).

2. Subscription Plans

OruLabs offers monthly and annual subscription plans. All subscriptions are billed in advance and provide access to the platform for the duration of the billing period.

Monthly plans: You may cancel at any time. Your access continues until the end of the current billing period. No partial refunds are issued for unused days within a monthly cycle.
Annual plans: If you cancel within 7 days of purchase and have not used the platform (zero training sessions conducted), you are eligible for a full refund. After 7 days or after any usage, annual plans are non-refundable.

3. Eligibility for Refund

You may be eligible for a refund if:

You were charged twice for the same billing period (duplicate charge).
You were charged after cancelling your subscription and we have confirmed the cancellation was processed before the charge date.
A technical failure on our platform prevented you from accessing core features for more than 72 consecutive hours and we were unable to resolve it.
You are on an annual plan and request a refund within 7 days of purchase with zero usage.

4. Non-Refundable Situations

Change of mind after purchase.
Failure to cancel before the next billing cycle renews.
Partial use of the subscription period.
Violation of our Terms of Service resulting in account suspension.
Free trial periods (no charge applies).

5. How to Request a Refund

To request a refund, email us at support@orulabs.in with:

Your registered email address.
The date of the charge and the amount.
The reason for the refund request.

We will respond within 3 business days. Approved refunds are processed within 7–10 business days and credited back to your original payment method.

6. Cancellation

You can cancel your subscription at any time from your account settings under Billing. Cancellation stops future charges. You retain access until the end of the current paid period.

7. Contact Us

For any billing or refund queries, contact us at support@orulabs.in. We aim to resolve all disputes fairly and promptly in accordance with applicable Indian consumer protection law.